Support

Remote Support

Remote support is a key service offered by About A Minute, designed to assist both individual clients and businesses when software issues arise. Whether you’re dealing with a malfunctioning program, configuration problems, or any other software-related challenge, our remote support team is here to help. We offer flexible pricing based on the size of the user base or team, ensuring that our services are tailored to meet your specific needs. With About A Minute, you can rely on prompt, professional support to resolve software issues efficiently, minimizing downtime and keeping your technology running smoothly.

IT Solutions

A successful IT solution hinges on having the right expertise and access to the latest information. With informed guidance, you can make well-considered decisions that align with your company’s needs. At About A Minute, we ensure you are equipped with expert advice, tailored to your specific requirements. Whether you’re dealing with standard setups or bespoke installations, we provide a range of options to suit any situation. Our goal is to empower you to make strong, educated decisions that drive your business forward.

Email Issue

Email is often the primary means of communication for companies, serving as a critical link between colleagues and clients alike. Because of this, having a reliable and efficient email system is essential to maintaining productivity and ensuring seamless operations. Downtime or technical issues can severely disrupt workflow, leading to missed opportunities and lost time.

At About A Minute, we understand the importance of a robust email infrastructure. That’s why we provide world-class email solutions designed to maximize uptime and enhance performance. Our systems are built on top-tier infrastructure, ensuring that your communication channels remain open and reliable. By investing in a high-quality email system, you can avoid the pitfalls of poor connectivity and focus on what truly matters—running your business effectively and maintaining strong relationships with your clients. Our goal is to equip you with the tools you need to communicate effortlessly and efficiently, with minimal interruptions.

Bronze Tier

£350 per user per year

Ideal for Small Businesses

• Email-Based Support: Clients can contact directly via email during standard business hours (e.g., 9 AM - 5 PM, Monday to Friday). Prioritize issues based on urgency.

• Basic Remote Assistance: Provide remote troubleshooting for common issues like software errors, basic network issues, and general IT queries.

• Monthly Health Check: Perform a basic monthly health check on key systems, such as antivirus updates, OS patching, and checking for hardware issues.

• Device Support Cap: Support a specific number of devices (e.g., up to 10 computers).

• Standard Reporting: Provide a simple monthly report summarizing the work completed and any recommendations.

Silver Tier

£500 per user per year

Ideal for Medium sized Businesses

• Priority Email Support: Offer email-based support with faster response times during extended business hours (e.g., 8 AM - 6 PM, Monday to Friday).

• Proactive Monitoring: Implement automated monitoring tools that alert you to issues before they become critical. This allows you to address problems proactively.

• Patch Management: Regularly update and patch all covered systems to protect against vulnerabilities.

• Quarterly System Audits: Conduct in-depth audits every quarter, reviewing system performance, security, and potential areas for improvement.

• Expanded Device Support: Support for more devices (e.g., up to 20 computers).

• User Training Materials: Provide access to written guides or recorded training sessions on common IT issues and best practices.

• Detailed Monthly Reporting: Offer more comprehensive reports, including insights and recommendations based on system performance and support provided.

Gold Tier

£700 per user per year

Ideal of Medium-sized businesses or organizations with more complex IT needs

• Direct Phone Support: In addition to email, offer direct phone support during business hours (e.g., 9 AM - 6 PM, Monday to Friday) for immediate assistance with critical issues.

• Proactive and Priority Monitoring: Use of advanced monitoring tools to keep an eye on critical systems, with prioritized alerts for rapid response.

• Dedicated IT Consultation: Provides regular IT consults, helping clients plan their IT strategy and align it with business goals.

• Scheduled Onsite Visits: Offer scheduled onsite support visits (quarterly) for clients within a certain geographic range.

• Advanced Security Services: Include enhanced security measures like automated threat detection, regular security audits, and backup management consultations.

• Custom Service Agreements: Offer custom service agreements tailored to the client’s needs, with higher levels of service and flexibility.

• Quarterly Business Reviews: Conduct virtual or in-person meetings every quarter to discuss IT performance, review ongoing projects, and plan for future needs.

In addition to our core support tiers, we offer a range of additional services tailored to meet your unique IT needs. Enhance your support with After-Hours Support for assistance outside of regular business hours, or benefit from Onsite Support for hands-on help with hardware installations and troubleshooting. Secure your business with our Advanced Security Services, including managed firewall and threat detection, or safeguard your data through our Cloud Backup and Disaster Recovery solutions. We also provide Managed Software Licensing, ensuring your tools are always up-to-date and compliant, and offer Custom IT Projects for specialized tasks like network upgrades or server migrations. For strategic guidance, our Virtual CIO Services provide expert IT planning and advice, while our Data Analytics and Reporting service offers actionable insights to drive business decisions. Enhance your team’s skills with User Training and Workshops, and simplify tech purchases with our Hardware and Software Procurement service. These services are available as flexible add-ons, allowing you to customize your IT support to perfectly suit your business.