Terms of Service
These terms are written in plain English. They set out how we work, what you can expect from us, and what we need from you so we can support you properly.
1) Who we are
About A Minute Ltd (“we”, “us”, “our”) provides remote-first IT support and related services. You can contact us at info@aboutaminute.net.
2) Services
We provide remote IT support, Microsoft 365 help, and related consultancy/work as agreed with you. The exact scope depends on what you ask for and what we confirm in writing (usually by email).
3) Support hours and response
Standard hours are Monday to Friday, 9am–5pm. We aim to respond to enquiries within 24 hours during business hours.
4) Pricing
Remote support pricing starts at £350 per year. Final pricing depends on your requirements. We do not offer free consultations — we keep things focused on doing the work properly.
5) What we need from you
- Clear information about the issue (screenshots help)
- Timely responses to questions we ask
- Access required to diagnose and fix problems (e.g. remote access where agreed)
- Admin access/approval where changes affect your systems
6) Backups and data
You are responsible for maintaining backups of your important data. We can advise on backup setups, but no IT support provider can guarantee recovery from every scenario (hardware failure, ransomware, accidental deletion, etc.).
7) Liability
We take care and act professionally, but we are not liable for indirect losses (like lost profits, business interruption, or consequential damages). Where liability cannot be excluded, it is limited to the amount paid for the relevant service.
8) Ending services
Either party can end ongoing services by giving reasonable notice. Any work already completed or in progress may still be chargeable.
9) Changes to these terms
We may update these terms from time to time. When we do, we’ll update the “Last updated” date below.
Last updated: 24 December 2025